Stoney Point Meadows Receives Customer Experience Award

Stoney Point Meadows is proud to announce we have received the Customer Experience Award from Activated Insights, formerly Pinnacle Quality Insight. This honor means we scored in the top 15 percent of senior care providers in multiple categories.

Congratulations to all our staff for your outstanding work! This recognition highlights what we are doing for senior housing in Cedar Rapids, IA.

We qualified for the Customer Experience Award in the following categories:

Senior Housing:

• Overall Satisfaction
• Personal Care
• Quality of Food
• Dining Service
• Cleanliness
• Activities
• Individual Needs
• Recommend to Others
• Overall Customer Experience

On behalf of this community, Activated Insights engaged residents and their families in monthly interviews throughout 2024. These conversations included open-ended questions and rating across various categories, and we used this feedback to drive continuous improvement in care.

About Cassia

Stoney Point Meadows is managed by Cassia. As a nonprofit, Cassia’s mission is to foster fullness of life for older adults in the spirit of Christ’s love. Cassia provides independent and assisted living communities, memory care, skilled nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based services for older adults across five states.

About Activated Insights

Activated Insights enables long-term care and post-acute care providers to optimize every interaction with employees and clients.